Shipping policy

Shipping Policy

Thank you for visiting and shopping at Knc Müzik Aletleri Limited Şirketi. Following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within [2-4] business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders or unexpected situations (such as workshop maintenance), shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

All our products are handcrafted in and shipped from our workshop located at:

IOSB Mah. Aykosan Sanayi Sitesi, BaÅŸakÅŸehir, Istanbul, Turkey.

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard International Shipping: [7-15] business days

  • Express Shipping (FedEx/DHL/UPS): [3-7] business days

Note: Delivery delays can occasionally occur due to customs processing or international logistics.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

Knc Müzik Aletleri Limited Şirketi is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please check your local customs office for potential costs.

5. Damages

If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Also, notify us at [E-posta Adresin] so we can assist you in the process.

6. Contact Information

If you have any questions about our shipping practices, please contact us:

  • Company Name: Knc Müzik Aletleri Limited Åžirketi

  • Address: IOSB Mah. Aykosan Sanayi Sitesi, BaÅŸakÅŸehir, Istanbul / Turkey

  • Email: info@kncpicks.com